Goodwill of North Florida is committed to the growth and success of Call Junction. Quality services are provided through access to modern technology, a dedicated “hidden workforce” and industry contact center expertise. Our workforce development approach means that agents receive more training, coaching and mentoring than typical contact center organizations. This same approach translates into reduced turnover by career-oriented agents. Industry contact center experts funded by Goodwill are engaged in all initial projects to ensure appropriate processes are in place for handling your customer contact project.

Call Junction leverages a state-of-the-art disaster-proof contact center technology to bring you advanced applications such as speech recognition, skills routing and multi-channel queuing. Project experts help design routing plans and assist with customer implementation. These factors combine to offer you assurance of greater customer satisfaction, innovative approach and better staffing for a long-term partnership.

For more information please email us at Call Junction.